Cooling-Off / Returns
- Where applicable under consumer protection laws, users may have a statutory cooling-off period (commonly 14 days) from delivery or activation.
- Items must usually be returned unused, in original condition, and with all packaging and accessories.
- Activated services, digital products, or used items may be excluded from return eligibility.
How to Request a Return
To begin a return or refund request, please contact the relevant service provider directly using the details in your agreement.
Refunds
Refunds are issued by the applicable service provider after confirmation of return and inspection where required. Refunds are typically made to the original payment method. Processing times may vary depending on the provider or payment method.
Partial Refunds & Charges
Where services have already been used, activated, or partially fulfilled, deductions or partial charges may apply in line with the provider's terms.
Exceptions
Certain items or services may not be eligible for return or refund, including clearance items, personalised products, used accessories, or business-to-business services. Users should review provider-specific terms carefully.
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